Account Manager


Position Title: Account Manager

Position Type: Full-Time

Core Hours: 10am – 6:30pm

Core Days: Monday – Friday

Position Summary:

The Account Manager leads relationships with clients served by the Digital Harbor Foundation’s Center of Excellence for Innovation in Technology Education to create innovative and leading-edge initiatives in maker, computer science, design thinking, and technology education. In partnership with the Executive Director, the Account Manager supports the technical team by providing managerial support for day-to-day duties, communication, business development, partnership relations, academic research, and development of new initiatives.

Essential Duties and Responsibilities:

  1. Sales & Support
    • Leads outreach and business generation to identify, qualify, and pursue leads.
    • Manages relationships with educators and partner organizations to ensure satisfaction with project design and delivery on commitment.
    • Develops go-to-market strategies for our menu of products and offerings.
    • Ensures organizational outputs meet client needs, including quality assurance and identification of potential market needs.
  2. Marketing, Communications, & Community Outreach
    • Coordinates outbound content including newsletters, social media posts, advertising, partnership posts, and other content positioning the organization as national thought leaders.
    • Represents the organization in local and national community conversations at events, conferences, webinars, working groups, and similar activities.
    • Cultivates and maintains relationships with local and national partners.
  3. Project Management
    • Works closely with a technical team of individuals experienced in instructional design, content creation, workshop facilitation, digital fabrication, graphic design, cybersecurity, programming, design thinking, etc.
    • Oversees project scope, workload, staff assignment, and other key aspects relating to delivering on identified objectives and problem statements.
    • Internal reporting on team progress, actions, and activities.
  4. Research & Development
    • Supports the team in imagining and developing new ways to build the capacity of educators to lead maker, computer science, design thinking, and technology education in their learning environment.
    • Assists in researching, evaluating, and identifying instructional resources for new technology, or programs to solve problems.
  5. Academic Research
    • Collaborates with research partners on research grants and applying for funding including but not limited to National Science Foundation, Institute of Museum and Library Services, Department of Education, etc.
  6. Other duties as assigned.